Terms and Conditions
Terms and Conditions
- Acceptance of Terms and Store Definition
By using the HRK online store or completing any purchase from it, you agree to comply with these Terms and Conditions. HRK Store, the trade name of Saleh Hani Hasan Fetyani Est., Commercial Registration No. 7053967266, operates in the fashion and jewelry sector and specializes in authentic fezzes. You can contact us via email at , by mobile at +966537755050, or through our website: .
- Product Deion
HRK Store offers a collection of authentic fezzes that reflect heritage and high quality. Products are described accurately in terms of materials, such as felt and high-quality wool, available sizes through the size guide attached to the product page, and available colors. Please note that product images may appear slightly different from the actual product due to screen settings and photography lighting. However, we strive to provide images that reflect the product as accurately as possible. Customized products or products requiring special tailoring will have their conditions and details clearly stated on the product page.
- Prices, Payment, and Fees
All prices displayed on HRK Store do not include VAT unless explicitly stated otherwise. Some orders may be subject to additional shipping fees or fees related to certain payment methods. These fees and the total cost will be clearly shown before the final payment is completed. Prices are subject to change without prior notice. However, the price shown to you at the time of order confirmation is the final price you will pay. The duration of offers and discounts is limited and clearly displayed in the store.
- Orders, Processing, and Shipping
An order is considered confirmed once payment has been successfully completed. Order preparation begins immediately after payment confirmation. The order preparation period is 2 business days. The expected shipping period after preparation is 3 business days, in cooperation with our approved shipping companies. The store is not responsible for any delays caused by the shipping company after the shipment has been handed over to them. If the customer provides an incorrect or incomplete address, this may result in shipping delays or additional fees, which shall be borne by the customer.
- Cancellation and Returns
The customer has the right to cancel the order before preparation begins. After preparation has started, cancellation may not be possible or may be subject to administrative fees. The exchange and return period is 14 days from the date of receiving the order. Refunds will be made using the original payment method. For full details regarding cancellation, return, and exchange conditions, please visit our Return and Exchange Policy page. Certain cases may be excluded, such as customized products.
- Warranty, Quality, and Defects
HRK Store guarantees the quality of the products manufactured and offered. Products are inspected to ensure they are free from manufacturing defects before shipping. The warranty does not cover misuse or damage resulting from failure to follow product care instructions. If there is a manufacturing defect, please contact us within a maximum of 3 days from the date of receipt to submit a warranty request. Clear photos of the defects will be required, and the case will be handled according to the store’s policy in a way that ensures customer satisfaction.
- Customer Responsibilities
The customer is responsible for providing accurate and correct information when registering and completing an order, including contact details and address. The customer is responsible for ensuring that the selected sizes are correct by referring to the available size guide. If there are any special specifications or tailoring requests, the customer must ensure they are sent clearly and completely. The store is not responsible for any errors resulting from incorrect information provided by the customer. The customer must follow up on the order status and respond in a timely manner to any inquiries from the store or the shipping company.
- Intellectual Property and Content
All content published on HRK Store, including designs, text, images, and logos, is owned by HRK Store or licensed to it. No part of this content may be copied, reproduced, distributed, or modified without prior written permission from the store. HRK Store has the right to display sold products in its marketing materials or portfolio.
- Complaints and Contact
We welcome our valued customers and are pleased to receive their inquiries and complaints. You can contact us via email at or by mobile at +966537755050. We strive to respond to all inquiries and complaints within a reasonable period. Please refer to our Privacy Policy to learn how we collect and use your personal data. HRK Store reserves the right to amend these Terms and Conditions at any time, and updates will be published on this page.
- Suitability of the Terms for the Fashion and Jewelry Industry
These Terms have been drafted to suit the nature of the luxury fashion and jewelry products offered by HRK Store, with a focus on authenticity and quality. We pay special attention to clarifying product details such as the materials used, including felt and high-quality wool, the importance of choosing the correct sizes through the dedicated size guide, and the slight color differences that may appear due to display factors. We also clarify the conditions of products that may require special tailoring, as well as authenticity certificates for certain products if available. These Terms aim to ensure a clear and satisfactory shopping experience for our valued customers seeking elegance and distinction.