Privacy Policy

1. Store Identity and Contact Information

At HRK Store, the trade name of “Saleh Hani Hasan Fetyani Est.” registered under Commercial Registration No. 7053967266, we place the utmost importance on your privacy and the protection of your personal data. Our operations are based in the Kingdom of Saudi Arabia, and we comply with the relevant local and international laws and regulations. You may contact us regarding our Privacy Policy or any inquiry related to your data via email at

[email protected]

or by phone at +966537755050. Our digital store address is:

https://hrkhats.com/

2. Types of Data Collected

To provide our services at HRK with authenticity and excellence, we may collect various types of personal and non-personal data, including but not limited to:

Personal identification data: such as full name, mobile number, and email address.
Shipping and delivery data: such as residential or business address, postal code, and contact details of the receiving person.
Order data: such as purchased products, requested sizes, special customization details, images submitted for customization if a special design or engraving is requested, and purchase history.
Payment data (indirect): we do not store credit card or payment information, but we may collect payment receipts and transaction numbers from trusted payment gateways.
Browsing and usage data: including IP address, browser type, operating system, visited pages, visit duration, and browsing behavior on our website, using cookies and similar tracking technologies.
Customer service data: information you provide when contacting our support team via email, phone, or live chat, including call recordings, if any, and written messages.
Data specific to the fashion and fez industry: including accurate measurements required for tailoring a fez or any other product, any special customization notes, and in some cases detailed images of measurements or models sent by the customer to ensure the ideal product. For high-value products, we may request additional identity verification data to ensure security and compliance with regulations.

3. Purposes of Using Data

At HRK, we are committed to using your data wisely and carefully for the following purposes:

Order fulfillment and service provision: to process your orders, prepare them, tailor products according to the requested sizes and customizations, and ensure high-quality delivery.
Shipping and delivery: to share the necessary information with shipping companies to ensure smooth delivery of your orders.
Payment and invoice management: to manage payment processes, issue invoices, and verify financial transactions.
Customer service and technical support: to respond to your inquiries, resolve issues, and provide the necessary support.
Marketing and advertising, after consent: to send promotional messages and special offers related to our distinguished and updated products, after obtaining your explicit consent, which may be withdrawn at any time.
Improving user experience: to analyze browsing and usage behavior, understand your preferences, and improve the store design, shopping experience, and our products to suit your refined taste.
Fraud prevention and security: to protect the store and our customers from fraudulent activities and ensure the security of transactions and data.
Compliance with legal and regulatory requirements: to fulfill the legal and regulatory obligations imposed on us in the Kingdom of Saudi Arabia, including the E-Commerce Law and the Personal Data Protection Law.

4. Legal Basis for Data Collection and Consent

At HRK, we rely on multiple legal bases for collecting and processing your data to ensure full compliance:

Performance of a contractual relationship: to process the data necessary to complete purchases, customize products, and ship them to you, as this is an integral part of the contract between us.
Legal obligation: to process data required to comply with applicable laws and regulations in the Kingdom of Saudi Arabia, such as maintaining financial records and dealing with official authorities when necessary.
Legitimate interest: to process data for improving our services, protecting store security, and preventing fraud, provided that these interests do not conflict with your fundamental rights.
Consent: in certain cases, particularly with regard to direct marketing messages, we will collect and process your data based on your clear and explicit consent. You have the full right to withdraw this consent at any time and as easily as it was given. Withdrawal of consent will not affect the legality of processing carried out before the withdrawal. You may withdraw your consent by contacting us via email at
[email protected]
or through the dedicated links in marketing messages.

5. Sharing Data with Other Parties

We confirm that at HRK, we maintain the confidentiality of your data and do not sell it to third parties. However, we may share your data with trusted third parties only to the extent necessary to provide our services. These parties include:

Shipping and delivery companies: to share the name, address, and mobile number to enable delivery of your orders.
Electronic payment gateways: to share order data and amounts to complete payment processes securely.
Hosting and technology service providers: to share the necessary data to operate and maintain the website and secure its data.
Analytics tool providers: to improve store performance and user experience, usually using anonymized or aggregated data.
Messaging and marketing service providers: to deliver our messages to you after obtaining your consent.
Official and regulatory authorities: when required by court order, law, or legal obligation, or to protect our rights and property.

6. Data Retention and Destruction Period

At HRK, we retain your personal data for the period required by the purposes for which it was collected, or for the period required by applicable laws and regulations in the Kingdom of Saudi Arabia. For example, we may be required to retain certain financial data for accounting and legal purposes for several years.

After the purpose of collecting the data ends or the legal retention period expires, we securely destroy the data in a manner that prevents access to or recovery of it, unless there are other legal requirements requiring its retention for a longer period.

7. Rights of the Data Subject

Under the Personal Data Protection Law and other regulations, you have the following rights at HRK:

The right to know how data is collected and used: the right to be informed about the data we collect, why we collect it, and how we use it.
The right to access and request a copy: the right to request access to the personal data we hold about you and obtain a copy of it.
The right to correction: the right to request correction of any inaccurate or incomplete personal data related to you.
The right to destruction or restriction: the right to request destruction of your personal data or restriction of its processing in certain cases provided by law.
The right to withdraw consent: the right to withdraw your consent to data processing that was based on your consent at any time and with ease.
The right to object: the right to object to the processing of your personal data for legitimate reasons.

To exercise any of these rights, please contact us via email at

[email protected]

. We will respond to your requests within a maximum period of thirty (30) days from the date of receiving the request. This period may be extended if the nature of the request requires it, and we will inform you of the reasons for the extension.

8. Cookies and Marketing

HRK uses cookies to improve your experience on the website. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and provide a distinctive shopping experience:

Strictly necessary operational cookies: to enable the basic functions of the website, such as adding products to the cart and completing checkout.
Preference cookies: to remember your choices, such as language or currency, to provide a customized experience.
Analytics and performance cookies: to collect information about how visitors use the website, such as the most visited pages, to help us improve store performance.
Marketing and advertising cookies: to display advertisements relevant to your interests based on your behavior on our website or other websites. This requires customer consent.

You can control your cookie settings through your browser settings. You may also unsubscribe from marketing messages, such as SMS or email messages, at any time by following the unsubscribe link included in the messages or by contacting us directly.

9. Data Security and Breach Notification

At HRK, we are committed to protecting your personal data from unauthorized access, modification, disclosure, or destruction. We apply strict physical, technical, and administrative security measures, including:

Using SSL encryption technology to protect data during transmission over the internet.
Restricting employee access to personal data based on the principle of need-to-know and limited permissions.
Not storing sensitive payment information, such as full credit card numbers, directly on our servers. Instead, we rely on globally secure payment gateways.

In the event of any breach of your personal data that may harm you or affect your rights and freedoms, we commit to notifying the competent authority in the Kingdom of Saudi Arabia, the national authority responsible for regulating and protecting personal data, within 72 hours from the time we become aware of the incident. We will also inform you of the steps taken.

10. Suitability of the Policy for HRK Store’s Industry

This Privacy Policy has been designed to suit the nature and specificity of HRK Store, which specializes in the fashion and jewelry industry, with a focus on fezzes and luxury accessories. We understand that the nature of our products, which often require precise customization and special measurements, requires extra attention to protecting related data.

Therefore, we confirm that data such as:

Fez and accessory measurements.
Your special customization or design notes.
Images you may send for product customization or design, if any.

All such data is treated with complete confidentiality and used exclusively for the purposes of completing your order and providing a product that exceeds your expectations. It is retained in accordance with the retention and destruction policy mentioned above.

For high-value products, we may request additional data for identity verification purposes to comply with regulatory requirements and ensure the safety of the transaction.