Return and Exchange Policy
Return and Exchange Policy
Clarity of the Return and Exchange Period
At HRK, we believe in the importance of your satisfaction. Therefore, we allow returns or exchanges of products within 14 days from the date of receiving the order. This period gives you enough time to ensure that the fez you selected suits your style.
Product or Service Condition Requirements
For a return or exchange request to be accepted, the product must be in its original condition as received and must not have been used at all. This includes keeping the fez in its original packaging, with all attached labels or tags, and free from any damage, unusual odors, or signs of use. The original purchase invoice or order number must be provided when submitting the request.
Excluded Products or Cases
HRK is committed to offering high-quality products. However, certain cases are excluded from the Return and Exchange Policy:
Products that have been used or whose original packaging has been opened in a way that prevents them from being resold as new.
Products that have been damaged due to misuse.
Customized products or products tailored based on a special request.
Products of a personal nature after being opened or used.
Gold and jewelry products that are subject to special policies due to their value and sensitivity to external factors. Therefore, please ensure that sizes and specifications are accurate before purchasing.
Request Submission Process
To submit a return or exchange request, please contact us through the following channels:
Mobile / WhatsApp: +966537755050
When submitting the request, please provide us with the following information:
Order number.
Reason for the return or exchange.
Clear photos of the product in its current condition, if possible.
Your contact details.
Shipping Fees and Who Bears Them
If the reason for the return or exchange is due to an error by HRK, such as a manufacturing defect in the fez or receiving the wrong product, the store will bear all shipping fees related to the return or exchange process.
If the reason for the return or exchange is due to the customer’s preference, such as changing the size or color or no longer wanting the product, the customer will bear the shipping fees related to the return or exchange process.
Refund Method and Period
After receiving the returned product, inspecting it, and confirming that it meets the return conditions mentioned above, the paid amount will be refunded to you using the same original payment method used at the time of purchase.
Refund requests are processed within 2 business days from the date the returned product is received. The amount may take additional time to appear in your account statement depending on your bank’s policies.
If there are shipping fees to be borne by the customer, they will be deducted from the refunded amount.
Damaged or Incorrect Product
If you receive a damaged or incorrect product that does not match your order, please contact us immediately and within a maximum of 24 hours from the date of receiving the order.
Please send clear photos of the damaged or incorrect product via email or WhatsApp. We will assess the case and take the appropriate action, whether by immediately replacing the product or refunding the full amount to you, without you bearing any additional costs.
Discounted Products and Offers
Discounted products or products purchased as part of special offers are subject to the standard Return and Exchange Policy, unless it is explicitly stated in the offer deion that the product is “Final Sale” or “Non-returnable and Non-exchangeable.”
In the latter case, the product cannot be returned or exchanged.
Connection to the Terms and Conditions
This Return and Exchange Policy is considered an integral part of the Terms and Conditions of HRK Store. All provisions stated here complement and clarify what is stated in the general Terms and Conditions.
Suitability of the Policy for the Fashion and Jewelry Industry
HRK’s Return and Exchange Policy is designed to suit the unique nature and beauty of the fashion and jewelry industry, specifically the fezzes we offer. Therefore, we emphasize the importance of ensuring the correct sizes before purchasing.
For customized products or products tailored based on a special request, they cannot be returned or exchanged except in the case of a manufacturing defect.
We are always committed to offering products with the highest standards of quality and luxury, and we ensure that they are kept in their original packaging to preserve their value and authenticity.